Qualifications:
- Ability to engage with the public, staff, families, & other volunteers in a supportive, friendly and hospitable manner
- Ability to read non-verbal cues from families and volunteers alike, and are able to adapt tone, volume, and approach appropriately
- Enthusiastic and willing to take initiative
- Possess qualities of friendliness, dependability, tact, flexibility and confidentiality
- Willingness to take a Food Safety Course (provided through Ronald McDonald House Saskatchewan)
- Able to pass a Criminal Record check
Responsibilities:
- Adhere to all Ronald McDonald House Saskatchewan Protocols, Procedures & Policies
- Check in at the Volunteer Gathering Place at the beginning of your shift to check for important updates and information
- Always wear your nametag for every shift
- Become familiar with Better Impact volunteer database, and use for cancelations or filling shifts
- Check in with Family Service & Programs Associate for shift-specific direction and context on the donor group
- Welcome donor groups warmly, helping them get settled, explaining processes, and guiding them in a way that fosters both service to families and team building among themselves
- Act as the liaison between corporate/community groups who are participating in the Home for Dinner program.
- Assist with set-up and clean-up, including setting out dinnerware and storing leftovers properly
- Become familiar with the kitchen with respect to kitchen policies, procedures and processes
- Follow all food safe course guidelines
- Work collaboratively with the Family Service & Programs Associate to develop a sustainable Home for Dinner schedule
- Connect with Family Services to meet any Day Use guests. Extend a personal welcome and offer to answer any questions they may have about the House (Family Service team will be on hand to provide Day Use Guests a tour following supper)
- Verbally thank donor groups for their time and contribution, ensuring they feel appreciated for both their generosity and the impact on families. If the evening is slow, remind the group that families often return to the House late for dinner and leftovers will be appreciated. Thank groups for their time and let them know that a feedback survey will be shared with them by email in the coming days
Training and Support:
- Empathy, understanding and warmth towards our families
- Good communication and listening skills
- Patience
- Positive attitude and a friendly, enthusiastic manner
- Willingness to learn and take direction
- Initiative; able to work independently
- Reliable and consistent
- Flexible
- Comfortable working with others
- Understand and practice confidentiality
- Must be 19 years or older
- Provide and pass a background check and provide 2 personal references
Training & Support:
- General orientation and training will be provided
- Role specific training will be provided
- Continuing training and learning opportunities will be offered to all volunteers
Time Commitment:
- 1 shift per week for 8 months to 1 year
- Shift times vary from 2 – 4 hours depending on donor group/volunteer availability
