Qualifications:
- Able to deal with the public, staff & other volunteers in a supportive, friendly and hospitable manner
- Enthusiastic and willing to take initiative
- Able to be an understanding and compassionate listener but not a counselor or problem solver
- Able to deal with a variety of people and situations in a sensitive manner without imposing views or passing judgments
- Understand and practice confidentiality
- Be dependable, arriving on time as scheduled
- Keep a neat and clean appearance
- Able to pass a background check
- Provide two personal reference letters
Responsibilities:
- Act as an agent of exceptional hospitality
- Check in at the Volunteer room at the beginning of your shift to learn about any updates important to your role
- Adhere to all Ronald McDonald House Saskatchewan Protocols, Procedures and Policies
Family, Guest and Visitor Support:
- Greet incoming guests and visitors in a warm and welcoming manner, following proper security protocol
- Follow visitor sign in procedures
- Accept in-kind and monetary donations that are delivered to the House, and record in the In-Kind Donation binder filling in all required information in detail (ie: Wish List items, food items, quilts, fundraising proceeds etc.)
- Show families to their rooms upon arrival.
- Provide tours to families, guests and visitors when required
- Register children/ families for programing events (ie: Kids Care Program)
- Accompany families to the Quilt Room and Fun Forest upon check out
- Provide general assistance, service and support activities to all guests
Administrative Support:
- Answer the phone and direct calls accordingly
- Record donations accurately
- Accept and sign for deliveries
- Register Volunteer/Guest parking
- Assist with office administrative work or special projects as required
Training and Support:
- General orientation and training will be provided
- Role specific training will be provided
- Continuing training and support will be offered to all volunteers.
Time Commitment:
- Weekly shift of 3 or 4 hours per week for a commitment of 8 months to one year
Parking:
We recognize that parking is a challenge in our community. We would recommend, if possible, that you walk, bike, bus, or get dropped off. If you must drive, we request the following:
- For visits to the House 2 hours or less, please park on University Drive west of Clarence Ave.
- For visits two hours or longer, park in the ONE volunteer parking space in the lot (if open). Alternatively, you can park in a family parking space in the lot if there is one available. If you are parking in the lot, you MUST register with the front desk to ensure we are able to contact you while on your volunteer shift in case of needing to move your vehicle for emergency. Unregistered vehicles may be towed.
