Qualifications:
- Able to deal with the public, staff & other volunteers in a supportive, friendly and hospitable manner
- Enthusiastic and willing to take initiative
- Able to be an understanding and compassionate listener but not a counselor or problem solver
- Able to deal with a variety of people and situations in a sensitive manner without imposing views or passing judgments
- Understand and practice confidentiality
- Be dependable, arriving on time as scheduled
- Ability to work independently and be self-directed
- Able to perform light housekeeping and light lifting
- Keep a neat and clean appearance
- Able to pass a background check
- Provide two personal reference letters
Responsibilities:
- Act as an agent of exceptional hospitality
- Adhere to all Ronald McDonald House Saskatchewan Protocols, Procedures & Policies
- Check in at the Volunteer Gathering Place at the beginning of your shift to check for important updates and information
- Always wear your nametag for every shift
- Become familiar with Better Impact volunteer database, and use for cancellations or filling shifts
- Family, Guest and Visitor Support:
- Greet guests and visitors at the front door and make them feel welcome
- Answer the door as per security protocol
- Follow visitor sign in procedures
- Accept donations that are delivered to the House (ie: monetary, Wish List items, quilts, etc.)
- Write welcome messages on the guest room chalk boards for new families, under direction of Family Service Associate
- Show families to their rooms upon arrival
- Provide tours to families, guests and visitors when required
- Register children for our Kids Care Program
- Accompany families to the Quilt Room and Fun Forest upon check out
- Provide general assistance, service and support activities to all guests
- Administrative Support:
- Answer the phone and direct calls accordingly
- Record donations accurately
- Accept and sign for deliveries
- Register Volunteer/Guest parking
- Office administrative work and special projects as required
- Carry a portable phone for ease of communication
- Facility Support:
- Assist in maintaining organized public and storage spaces (ie: quilt room, multi-purpose room, storage areas, etc.
- Assist in keeping the House secure by observation and compliance with safety protocol
- Do ‘walk-about’ of all 4 floors of the House taking note of things that need attention
- Light housekeeping which may include but not limited to: recycling newspapers/empty garbage cans/empty or fill dishwasher/wipe down counters and sinks/replenish coffee and baking supplies and keep coffee station clean/disinfect surfaces/tidy all common areas
- Other duties as required
Training and Support:
- General orientation and training will be provided
- Role specific training will be provided
- Continuing training and learning opportunities will be offered to all volunteers
Time Commitment:
- 1 shift per week for a commitment of 8 months to a year
- Or a bi-weekly shift when applicable
- Shift times vary from 2 – 4 hours depending on opportunity
Parking:
We recognize that parking is a challenge in our community. We would recommend, if possible, that you walk, bike, bus, or get dropped off. If you must drive, we request the following:
- For visits to the House 2 hours or less, please park on University Drive west of Clarence Ave.
- For visits two hours or longer, park in the ONE volunteer parking space in the lot (if open). Alternatively, you can park in a family parking space in the lot if there is one available. If you are parking in the lot, you MUST register with the front desk to ensure we are able to contact you while on your volunteer shift in case of needing to move your vehicle for emergencies. Unregistered vehicles may be towed.
